If you are interested in starting a career at CSD there are various positions currently available.  To apply, please email careers@csd.com.au

 

Technical Services Officer - Seven Hills, NSW

Technical Services Officer - Loganholme, QLD

National Business Development Manager - Honeywell Fire

Senior Credit Controller - Tullamarine, VIC

 


1. Technical Services Officer - Seven Hills, NSW

The Role

Central Security Distribution have an outstanding career opportunity for a highly motivated team player as a Technical Services Officer for our Seven Hills office.

Duties & Responsibilities

Working with a young and dynamic team of technical support and reporting directly to the Technical Services Manager ANZ and Technical Services Team Leader, you will be responsible for:

  • Servicing incoming calls to our National Technical Support Line 
  • Providing technical expertise for security products, including IP networks, CCTV, DVRs, cameras and Wi-Fi solutions - for the national business.
  • Solving technical problems and communicating with people over the phone (primarily) and face-to-face
  • Offering remote technical support for our customers in-field and internal employees, across all areas of our security products
  • Troubleshooting HW/SW issues, IP network dilemmas and assisting our sales team in supporting our customers. 
  • Give pre-sale consultations and post-sales advice on both IP and analogue technologies
  • Setup systems in-house to simulate and troubleshoot problems in-field
  • Assisting in the evaluation process for new security products 
  • Supporting tender bids and provide technical input for quotes

Skills, Knowledge & Abilities

We pride in providing superior customer service and our most valued asset are our people. To be considered for this role you will be able to demonstrate:

  • Previous call centre experience
  • Relevant IT qualifications and knowledge 
  • Excellent verbal and written communication skills
  • Outstanding phone etiquette 
  • A strong interest in new technology and development 
  • A high level of customer service
  • An enthusiasm to learn and grow with the business 
  • The ability to build relationships with people
  • Industry experience dealing with security products involving IP technologies - would be beneficial but is not essential

If you have the outstanding talent and skills we are looking for, please submit your resume and detailed cover letter which highlights your relevant skills and experiences to careers@csd.com.au

 

2. Technical Services Officer - Loganholme, QLD

The Role

Central Security Distribution have an outstanding career opportunity for a highly motivated team player as a Technical Services Officer for our Loganhome office.

Duties & Responsibilities

Working with a dynamic team of technical support and reporting directly to the Technical Services Manager ANZ and Technical Services Team Leader, you will be responsible for:

  • Servicing incoming calls to our National Technical Support Line 
  • Providing technical expertise for security products, including IP networks, CCTV, DVRs, cameras and Wi-Fi solutions - for the national business.
  • Solving technical problems and communicating with people over the phone (primarily) and face-to-face
  • Offering remote technical support for our customers in-field and internal employees, across all areas of our security products
  • Troubleshooting HW/SW issues, IP network dilemmas and assisting our sales team in supporting our customers. 
  • Give pre-sale consultations and post-sales advice on both IP and analogue technologies
  • Setup systems in-house to simulate and troubleshoot problems in-field
  • Assisting in the evaluation process for new security products 
  • Supporting tender bids and provide technical input for quotes

Skills, Knowledge & Abilities

We pride in providing superior customer service and our most valued asset are our people. To be considered for this role you will be able to demonstrate:

  • Call centre experience
  • Relevant IT qualifications and knowledge 
  • Excellent verbal and written communication skills
  • Outstanding phone etiquette 
  • A strong interest in new technology and development 
  • A high level of customer service
  • An enthusiasm to learn and grow with the business 
  • The ability to build relationships with people
  • Industry experience dealing with security products involving IP technologies - would be beneficial but is not essential

If you have the outstanding talent and skills we are looking for, please submit your resume and detailed cover letter which highlights your relevant skills and experiences to careers@csd.com.au

 

3. National Business Development Manager - Honeywell Fire

The Role

Central Security Distribution (CSD) are seeking a National Business Development Manager to manage the Honeywell Fire brand nationally and ensure its success.

Duties & Responsibilities

On a day-to-day basis you will be:

  • Meeting the fire budget
  • Managing and maintaining relationships with key fire installation companies nationally
  • Working collaboratively with CSD's team to ensure success within the fire industry
  • Analysing product suitability for relevant projects and creating detailed product lists from project specifications
  • Analysing the territory/market's potential and determining the value of existing and prospective customers
  • Supporting and implementing national sales initiatives and programs where required
  • Providing accurate system design, written quotations, and proposals
  • Conducting products demonstrations and presentations for existing and prospective customers and consultants.
  • Systematically recording activities in CRM application
  • Supplying management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services

Skills, Knowledge & Abilities

  • Business Development or Account Management experience for a fire detection distributor preferred but not essential
  • Experience with fire detection sales in the commercial sector
  • System design skills and an understanding of the fire standards
  • Capable of working autonomously and with a very large external sales team
  • Capable of presenting at a high level to potential clients and end users
  • Technical acumen to potentially train staff and customers
  • Having previous experience in the distribution of fire detection products is preferable but not essential if the candidate has experience in sales to end users and system design

 If you have the outstanding talent and skills we are looking for, send your resume through to careers@csd.com.au

 

4. Senior Credit Controller - Tullamarine, VIC

The Role

We are currently seeking an experienced Senior Credit Controller to support our National Head Office team based at Tullamarine. While most of your duties will be centred around the Accounts Receivable function, this role will be busy and varied. We are seeking someone highly organised, good with numbers and with exceptional attention to detail.

Reporting to the National Credit Manager, this role will be based around ensuring the timely collection of receivables. This position is full-time with working hours of 8:30am - 5:00pm Monday to Friday.

Duties & Responsibilities

  • Making outbound collections calls to customers.
  • Handling incoming customer calls and arranging payment for overdue amounts
  • Ensuring customers receive the highest quality service in response to their enquiries
  • Customer account reconciliations
  • Building relationships with customers to ensure timely payment
  • Maintaining service standards for all areas of responsibility while ensuring quality is maintained.
  • Handling negotiation and resolution of calls except unresolved complaints, which require escalation
  • Constantly seeking solutions and making mature decisions about the future of an account

Skills, Knowledge & Abilities

You will be joining a small close-knit team, and we are looking for a strong, reliable new member who will take pride in their work and in supporting the team with all duties and meeting deadlines.

To be considered for this role you will be able to demonstrate:

  • Previous call centre experience and a proven ability to handle a high volume of calls each day is essential
  • Excellent communication and interpersonal skills
  • Understanding of Pronto Software highly desirable
  • Demonstrated ability to collect high volume receivables within credit terms
  • Excellent reconciliation skills and attention to detail
  • Ability to work autonomously and use initiative to meet targets
  • Ability to prioritise tasks with a problem-solving mind set
  • Excellent organisation and time management skills
  • Intermediate skills in MS Excel and Word
  • Proven negotiation and influencing skills with ability to work under pressure

If you believe you have the necessary skills & attributes for this role, send your resume through to careers@csd.com.au.  All applications need to include a cover letter and your updated resume if you wish to be considered.

Please note, only shortlisted candidates will be contacted