If you are interested in starting a career at CSD there are various positions currently available.  To apply, please email careers@csd.com.au

 

Internal Technical Sales - Seven Hills, NSW

Internal Technical Sales - Fyshwick, ACT

Business Development Manager - Seven Hills, NSW

Credit Control Assistant - Tullamarine, Victoria

Technical Support - Balcatta, WA

 


1. Internal Technical Sales - Seven Hills, NSW

The Role

We are currently seeking a full-time Internal/Technical Sales Representative to contribute to the functioning of our Seven hills branch. This opportunity requires someone who is willing to work independently within a small branch committed to providing an outstanding service to our customers. This role is varied and insists a lot of responsibility.

Duties & Responsibilities

  • Being the first point of contact for the branch, including assisting customers over the trade counter
  • Answering incoming calls and messages
  • Processing customer orders and requests
  • Providing quotations based on customer specifications and needs
  • Liaising with customers via phone and email to assist in answering queries regarding products, pricing, orders, stock, delivery and account queries
  • Building relationships and rapport with customers
  • Cross-selling and up-selling products to customers
  • Conducting demonstrations and providing technical insight into products to assist with the sales process
  • Learning and continually developing product knowledge for CSD's range of access control, security systems and CCTV surveillance
  • Assisting with branch support, administration and general ad-hoc
  • Supporting the external sales team and management

Skills, Knowledge and Abilities

  • An interest in technology
  • Technically savvy with a knowledge of IP technologies
  • Experience in Electronic Security installation/sales is highly regarded
  • Excellent communication skills, both written and verbal
  • Confidence in dealing with customers and the ability to form strong relationships
  • A positive can-do attitude, willingness to learn and dedication
  • High standard of professional personal presentation
  • Proficient computer skills and ability to learn new programs
  • Physical capabilities to work in a warehouse environment
  • Commitment to the highest level of customer service
  • Strong attention to detail
  • Ability to work both autonomously and as a team

This position is best suited to someone with Industry experience, who is willing to grow with the business.

What you'll get in return

A great opportunity to progress your career with a professional outfit who support the continuous development and progression of their employees.

A competitive remuneration package will be offered to the right candidate.

All applications will be held in the strictest of confidence. Only those with the right to work in Australia need apply.

 

2. Internal Technical Sales - Fyshwick, ACT

Duties & Responsibilities

  • Being the first point of contact for the branch, including serving customers over the Trade Counter
  • Answering incoming calls
  • Processing customer orders via the counter, phone and email requests
  • Providing quotations based on customer specifications and needs
  • Liaising with customers via phone and email to assist in answering queries regarding products, pricing, orders, stock, delivery and account queries
  • Building relationships and rapport with customers
  • Cross-selling and up-selling products to customers
  • Learning and continually developing product knowledge for CSD's range of access control, security systems and CCTV surveillance
  • Conducting demonstrations and providing technical insight into products to assist with the sales process
  • Assisting with the returns and backorder processes
  • Assisting with general branch support, administration and general ah-hoc
  • Supporting the external sales team and management

Skills, Knowledge and Abilities

  • An interest in technology
  • Technically savvy with a knowledge of IP Technologies
  • Excellent communication skills, both written and verbal
  • Confidence in dealing with customers and the ability to form strong relationships
  • A positive can do attitude, willingness to learn and dedication
  • Proficient computer skills and ability to learn new programs
  • Commitment to the highest level of customer service
  • Strong attention to detail
  • Ability to work both autonomously and as a team

What you'll need to succeed

You will have a strong understanding of customer service and show confidence in dealing with customers and forming strong relationships. You must have excellent communication skills and experience with conflict resolution. You'll be dedicated to continuously learning new products and technologies. Your skills will include attention to detail, and an ability to multi-task within a varied work environment that insists a lot of responsibility.

 

3. Business Development Manager - Seven Hills, NSW

The Role

We are looking for an experienced Business Development Manager to join our Seven Hills team. Reporting to the NSW State Manager, your role will involve managing an existing portfolio of accounts whilst developing new accounts and seeking opportunities for new business.

Duties & Responsibilities

  • Maintaining & building relationships with established accounts in an assigned territory/market segment to generate new business
  • Analysing product suitability for relevant projects and creating detailed product lists from project specifications
  • Analysing the territory/market’s potential and determining the value of existing and prospective customers
  • Support and implement national sales initiatives and programs where required
  • Providing accurate system design, written quotations and proposals.
  • Conducting products demonstrations and presentations for existing and prospective customers and consultants.
  • Systematically recording activities in CRM application
  • Supplying management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services

Skills, Knowledge and Abilities

  • Knowledge of current CCTV and access control systems with a focus on integration
  • IT knowledge relevant to the security industry
  • Proven record in sales, negotiation and business development
  • Exceptional communication and presentation skills
  • A current, unrestricted driver's licence

What you'll get in return

A competitive remuneration package along with other employee benefits will be offered to the right candidate.

 

4. Credit Control Assistant - Tullamarine, Victoria

The Role

We are currently seeking an assistant for an immediate start to support our Accounts Receivable team and work out of our Tullamarine head office. Reporting to the Credit Control Manager, this is a temporary position with a potential to turn into a permanent position. 

Duties & Responsibilities

  • Post customer payment by recording EFT, cheque and credit card transactions
  • Handling incoming customer calls and arranging payments
  • Ensuring customers receive the highest quality service in response to their enquiries
  • Maintaining service standards for all areas of responsibility while ensuring quality is maintained.
  • Investigate and resolve customer queries

Skills, Knowledge and Abilities

  • Accuracy and attention to details 
  • Excellent communication skills
  • Proactive outlook to work processes
  • Excellent phone manner and interpersonal skills
  • Problem analysis and problem-solving skills
  • Sound knowledge in MS Office is desirable
  • Ability to work under pressure

 

5. Technical Support - Balcatta, WA

The Role

We currently have an exciting full-time opportunity at our Balcatta branch. Reporting to the Technical Services Manager, this hands-on position includes servicing incoming calls to our national technical support line. You will be working with the latest CCTV, Access control and electronic alarm system products.

Duties & Responsibilities

  • Service incoming calls to our National Technical Support Line
  • Provide technical expertise for security products, including IP Networks, CCTV, DVRs, Cameras and Wifi solutions - for the National business.
  • Solve technical problems and communicating with people over the phone (primarily) and face-to-face
  • Offer remote Technical Support for our customers in-field and internal employees, across all areas of our security products
  • Troubleshoot HW/SW issues, IP network dilemmas and assisting our sales team in supporting our customers.
  • Give pre-sale consultations and post-sales advice on both IP and Analogue technologies
  • Setup systems in-house to simulate and troubleshoot problems in-field
  • Assist in the evaluation process for new security products
  • Support tender bids and provide technical input for quotes

Skills, Knowledge and Abilities

  • Relevant IT qualifications and knowledge
  • Excellent verbal and written communication skills
  • Outstanding phone etiquette
  • A strong interest in new technology and development
  • A high level of customer service
  • An enthusiasm to learn and grow with the business
  • The ability to build relationships with people
  • Industry experience dealing with security products involving IP technologies would be beneficial but is not essential

What you'll get in return

A great opportunity to progress your career with a professional outfit who support the continuous development and progression of their employees. You will receive all the training and support required to be successful in your new role, along with a modern, slick working environment that promotes excellence.

A competitive remuneration package will be offered to the right candidate.