If you are interested in starting a career at CSD there are various positions currently available.  To apply, please email careers@csd.com.au

 

Technical Support Junior - Seven Hills, NSW 

Technical Support - Tullamarine, VIC 

Internal Sales - Seven Hills, NSW

Internal Technical Sales - Fyshwick, ACT

Products Administration Assistant - Seven Hills, NSW

Internal Sales & Administration - Loganholme, QLD

 


1. Technical Support Junior - Seven Hills, NSW

The Role

As the result of a recent internal promotion, we currently have an exciting full-time opportunity at our Seven Hills Branch.

Reporting to the National Tech Support Manager, this hands-on position includes servicing incoming calls to our national technical support line. You will be working with the latest CCTV, access control and electronic alarm system products.

Duties and Responsibilities 

  • Service incoming calls to our National Technical Support Line
  • Provide technical expertise for security products, including IP networks, CCTV, DVRs, cameras and Wifi solutions - for the national business.
  • Solve technical problems while communicating with people over the phone (primarily) and face-to-face
  • Offer remote Technical Support for our customers in-field and internal employees, across all areas of our security products
  • Troubleshoot HW/SW issues, IP network dilemmas and assisting our sales team in supporting our customers.
  • Give pre-sale consultations and post-sales advice on both IP and Analogue technologies
  • Setup systems in-house to simulate and troubleshoot problems in-field
  • Assist in the evaluation process for new security products
  • Support tender bids and provide technical input for quotes

Skills, Knowledge and Abilities

  • Relevant IT qualifications and knowledge
  • Excellent verbal and written communication skills
  • Outstanding phone etiquette
  • A strong interest in new technology and development
  • A high level of customer service
  • An enthusiasm to learn and grow with the business
  • The ability to build relationships with people
  • Industry experience dealing with security products involving IP technologies - would be beneficial but is not essential

What you'll get in return

A great opportunity to progress your career with a professional outfit who support the continuous development and progression of their employees. You will receive all the training and support required to be successful in your new role, along with a modern, slick working environment that promotes excellence.

A competitive remuneration package will be offered to the right candidate.

 

2. Technical Support - Tullamarine, VIC

The Role

As the result of a recent internal promotion, we currently have an exciting full-time opportunity at our Tullamarine Branch.

Reporting to the National Tech Support Manager, this hands-on position includes servicing incoming calls to our national technical support line. You will be working with the latest CCTV, access control and electronic alarm system products.

Duties and Responsibilities 

  • Service incoming calls to our National Technical Support Line
  • Provide technical expertise for security products, including IP networks, CCTV, DVRs, cameras and Wifi solutions - for the national business.
  • Solve technical problems while communicating with people over the phone (primarily) and face-to-face
  • Offer remote Technical Support for our customers in-field and internal employees, across all areas of our security products
  • Troubleshoot HW/SW issues, IP network dilemmas and assisting our sales team in supporting our customers.
  • Give pre-sale consultations and post-sales advice on both IP and Analogue technologies
  • Setup systems in-house to simulate and troubleshoot problems in-field
  • Assist in the evaluation process for new security products
  • Support tender bids and provide technical input for quotes

Skills, Knowledge and Abilities

  • Relevant IT qualifications and knowledge
  • Excellent verbal and written communication skills
  • Outstanding phone etiquette
  • A strong interest in new technology and development
  • A high level of customer service
  • An enthusiasm to learn and grow with the business
  • The ability to build relationships with people
  • Industry experience dealing with security products involving IP technologies - would be beneficial but is not essential

What you'll get in return

A great opportunity to progress your career with a professional outfit who support the continuous development and progression of their employees. You will receive all the training and support required to be successful in your new role, along with a modern, slick working environment that promotes excellence.

A competitive remuneration package will be offered to the right candidate.

 

3. Internal Sales - Seven Hills, NSW

The Role

In your role of Internal Sales, you will become the first point of contact for the branch, by managing incoming calls and assisting customers over the trade counter. You will maintain a high level of customer service by building customer rapport, and ensuring all phone, counter and email enquiries are handled efficiently. In general, you will contribute to the back-end functioning of the branch and assist with inventory control and customer returns.

As you progress in the role and develop your product knowledge, you will conduct customer demonstrations and provide technical insight into products to assist with the sales process.

What you'll need to succeed

You will have a strong understanding of customer service and show confidence in dealing with customers and forming strong relationships. You must have excellent communication skills and experience with conflict resolution. You'll be dedicated to continuously learning new products and technologies. Your skills will include attention to detail, and an ability to multi-task within a varied work environment that insists a lot of responsibility.

What you'll get in return

A great opportunity to progress your career with a professional outfit who support the continuous development and progression of their employees. You will receive all the training and support required to be successful in your new role, along with a modern, slick working environment that promotes excellence.

A competitive remuneration package will be offered to the right candidate.

 

4. Internal Technical Sales - Fyshwick, ACT

Duties & Responsibilities

  • Being the first point of contact for the branch, including serving customers over the Trade Counter
  • Answering incoming calls
  • Processing customer orders via the counter, phone and email requests
  • Providing quotations based on customer specifications and needs
  • Liaising with customers via phone and email to assist in answering queries regarding products, pricing, orders, stock, delivery and account queries
  • Building relationships and rapport with customers
  • Cross-selling and up-selling products to customers
  • Learning and continually developing product knowledge for CSD's range of access control, security systems and CCTV surveillance
  • Conducting demonstrations and providing technical insight into products to assist with the sales process
  • Assisting with the returns and backorder processes
  • Assisting with general branch support, administration and general ah-hoc
  • Supporting the external sales team and management

Skills, Knowledge and Abilities

  • An interest in technology
  • Technically savvy with a knowledge of IP Technologies
  • Excellent communication skills, both written and verbal
  • Confidence in dealing with customers and the ability to form strong relationships
  • A positive can do attitude, willingness to learn and dedication
  • Proficient computer skills and ability to learn new programs
  • Commitment to the highest level of customer service
  • Strong attention to detail
  • Ability to work both autonomously and as a team

What you'll need to succeed

You will have a strong understanding of customer service and show confidence in dealing with customers and forming strong relationships. You must have excellent communication skills and experience with conflict resolution. You'll be dedicated to continuously learning new products and technologies. Your skills will include attention to detail, and an ability to multi-task within a varied work environment that insists a lot of responsibility.

 

5. Products Administration Assistant - Seven Hills, NSW

The Role

We are currently seeking an Administration Assistant to join our Products & Marketing team.

This is a data focused role and centers around providing administration support to our Products & Marketing department. Reporting directly to the GM - Products and Marketing, the successful candidate should have a passion for, and experience in, technology and multimedia.

Duties & Responsibilities

  • Sourcing images and information for upload to our company website
  • Inputting and maintaining data in excel and CRM
  • Producing, proofing and updating documentation
  • Liaising with suppliers
  • Obtaining, calculating and providing product pricing
  • Creating part numbers, and sourcing information regarding parts
  • Communicating, via phone and email, with each CSD branch
  • Creating and storing Compliance documents
  • Updating spreadsheets
  • General administration assistance for our busy Products team
  • Keeping up to date with CSD's products and marketing initiatives
  • Maintaining a smooth flow of work between different departments (products, technical, procurement, marketing)
  • Providing regular reports to senior management
  • General adhoc duties and admin support

Skills, Knowledge and Abilities

  • Excellent work ethic
  • Tech savvy with multimedia knowledge
  • Proven experience using the Adobe Suite of products
  • Experience and interest in Web Design
  • Ability to meet deadlines and maintain a high standard/ownership over your work
  • High accuracy and attention to detail in a repetitive environment
  • Excellent communication and interpersonal skills
  • Intermediate-Advanced MS Office Skills, particularly with Microsoft Excel
  • Ability to learn and understand CSD's product range

If you are an organised person who has the ability to multitask whilst working under pressure, then we encourage you to apply for this integral position within our company.

 

6. Internal Sales & Administration - Loganholme, QLD

The Role

A full-time Internal Sales role, joining the growing team at our Loganholme branch. This opportunity requires someone who is willing to work within a busy branch that is committed to providing an outstanding service to our customers.

Excellent communication skills are a must, and an ability to multi-task within a varied work environment that insists a lot of responsibility.

Duties & Responsibilities

  • Being the first point of contact for the branch, including serving customers over the Trade Counter
  • Answering incoming calls
  • Processing customer orders via the counter, phone and email requests
  • Liaising with customers via phone and email to assist in answering queries regarding products, pricing, orders, stock, delivery and account queries
  • Building relationships and rapport with customers
  • Cross-selling and up-selling products to customers
  • Learning and continually developing knowledge of CSD’s product range
  • Assisting with the returns and backorder processes
  • Assisting with general branch administration
  • Supporting the external sales team and management

Skills, Knowledge and Abilities

  • Commitment to the highest level of customer service
  • Excellent written and verbal communication skills
  • Ability to work both independently and as a team
  • A positive attitude, willingness to learn and dedication
  • Proficient computer skills and ability to learn new programs
  • Ability to multitask within a varied work environment
  • Strong attention to detail
  • Ability to maintain a high quality of work whilst working under pressure

This position is best suited but not limited to someone with Industry experience, who is willing to grow with the business.