If you are interested in starting a career at CSD there are various positions currently available.  To apply, please email careers@csd.com.au

 

Technical Support Junior - Seven Hills, NSW 

Technical Support - Mulgrave, VIC 

 


1. Technical Support Junior - Seven Hills, NSW

The Role

As the result of a recent internal promotion, we currently have an exciting full-time opportunity at our Seven Hills Branch.

Reporting to the National Tech Support Manager, this hands-on position includes servicing incoming calls to our national technical support line. You will be working with the latest CCTV, access control and electronic alarm system products.

Duties and Responsibilities 

  • Service incoming calls to our National Technical Support Line
  • Provide technical expertise for security products, including IP networks, CCTV, DVRs, cameras and Wifi solutions - for the national business.
  • Solve technical problems while communicating with people over the phone (primarily) and face-to-face
  • Offer remote Technical Support for our customers in-field and internal employees, across all areas of our security products
  • Troubleshoot HW/SW issues, IP network dilemmas and assisting our sales team in supporting our customers.
  • Give pre-sale consultations and post-sales advice on both IP and Analogue technologies
  • Setup systems in-house to simulate and troubleshoot problems in-field
  • Assist in the evaluation process for new security products
  • Support tender bids and provide technical input for quotes

Skills, Knowledge and Abilities

  • Relevant IT qualifications and knowledge
  • Excellent verbal and written communication skills
  • Outstanding phone etiquette
  • A strong interest in new technology and development
  • A high level of customer service
  • An enthusiasm to learn and grow with the business
  • The ability to build relationships with people
  • Industry experience dealing with security products involving IP technologies - would be beneficial but is not essential

What you'll get in return

A great opportunity to progress your career with a professional outfit who support the continuous development and progression of their employees. You will receive all the training and support required to be successful in your new role, along with a modern, slick working environment that promotes excellence.

A competitive remuneration package will be offered to the right candidate.

 

2. Technical Support - Mulgrave, VIC

The Role

As the result of a recent internal promotion, we currently have an exciting full-time opportunity at our Seven Hills Branch.

Reporting to the National Tech Support Manager, this hands-on position includes servicing incoming calls to our national technical support line. You will be working with the latest CCTV, access control and electronic alarm system products.

Duties and Responsibilities 

  • Service incoming calls to our National Technical Support Line
  • Provide technical expertise for security products, including IP networks, CCTV, DVRs, cameras and Wifi solutions - for the national business.
  • Solve technical problems while communicating with people over the phone (primarily) and face-to-face
  • Offer remote Technical Support for our customers in-field and internal employees, across all areas of our security products
  • Troubleshoot HW/SW issues, IP network dilemmas and assisting our sales team in supporting our customers.
  • Give pre-sale consultations and post-sales advice on both IP and Analogue technologies
  • Setup systems in-house to simulate and troubleshoot problems in-field
  • Assist in the evaluation process for new security products
  • Support tender bids and provide technical input for quotes

Skills, Knowledge and Abilities

  • Relevant IT qualifications and knowledge
  • Excellent verbal and written communication skills
  • Outstanding phone etiquette
  • A strong interest in new technology and development
  • A high level of customer service
  • An enthusiasm to learn and grow with the business
  • The ability to build relationships with people
  • Industry experience dealing with security products involving IP technologies - would be beneficial but is not essential

What you'll get in return

A great opportunity to progress your career with a professional outfit who support the continuous development and progression of their employees. You will receive all the training and support required to be successful in your new role, along with a modern, slick working environment that promotes excellence.

A competitive remuneration package will be offered to the right candidate.